“Chert-operated line” refers to the FaceTime infrastructure. “Chert-managed Assistant” refers to who runs the agent. If you bring your own coaching agent, choose BYOR even though Chert operates the line.
Lifecycle
- Create or edit a draft with a name, system prompt, greeting, and avatar configuration.
- Publish an immutable version.
- Assign the Assistant to a line. The line resolves its active published version for a new call.
Inbound calls
The worker checks readiness, answers an eligible call, initializes the managed agent, and bridges media. Review the call record for status and terminal reason. Publishing a new version affects subsequent calls.FaceTime Video carries audio and video in both directions. A vision-enabled managed agent can receive the caller’s camera while presenting its own video. See Audio and video for media selection.
Configuration
Use the dashboard to create, publish, and assign Assistants. Keep a BYOR line oncustomer_decides with no default Assistant: assigning a published Assistant can select the managed route instead.